Our Knowledgebase

About Us

What We Do VpsCity is a service orientated Cloud, Dedicated, Colocation and Virtual Private Server hosting company in New Zealand. Since our inception in 2006 we have enjoyed steady growth and continue to provide a personal and friendly service, we pride ourselves in our services and bend over backwards to give our clients the best [...]

Acceptable Usage Policy

In order to provide a professional service, we have set up a few guidelines for users of our service. Some of these guidelines may seem strict, but they ensure a safe, functional, and trusted environment for all our customers to publish their information on the Web. Many of our competitors do not require their customers to comply with [...]

Defamatory Or Libellous Content Policy

We offer general information on this page, not legal advice. Please consult a lawyer if you have a legal problem. What is Defamation? Generally speaking, defamation is the issuance of a false statement about another person, which causes that person to suffer harm. Slander involves the making of defamatory statements by a transitory [...]

Digital Millennium Copyright Act (DMCA)

Digital Millennium Copyright Act (DMCA) VpsCity respects the intellectual property of others. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this site, you may notify our copyright agent, as set forth in the Digital Millennium Copyright Act of 1998 [...]

Email Usage Policy

Our Email Usage Policies VpsCity does not support unsolicited email messages sent by users of our system ( also known as junk email or spam ). Users sending unsolicited email messages from our system will have all of their services temporarily suspended. They will then be contacted by VpsCity and informed of the suspension before [...]

Fair Use Policy

VpsCity offers hosting packages bundled with limited or unlimited resources like disk space and/or other resources, such as data transfer, email accounts, databases etc. The use of VpsCity’s products and services are governed by a Fair Use Policy, stated here, which covers the fair use of bandwidth and other resources on shared and [...]

Microsoft SPLA

What is SPLA The Services Provider License Agreement allows an organisation to license Microsoft products and use them to provide software services to its customers. Types of partners that typically enter into SPLA are: web hosters, application service providers, ISVs w/hosted apps, messaging or collaboration service providers (hosted [...]

Money Back Guarantee

Satisfaction Guaranteed! 7 Day Guarantee Statement! For all Client and Reseller Accounts if for any reason you are unhappy with the services you receive from VpsCity during the first 7 days of service, you may request in writing via email or by our cancellation form (as mentioned below) that your services be discontinued at which time [...]

Our Data Centre

Our Data Centres We understand the need for high performance and reliable hosting solutions and our well-planned infrastructure is one of the reasons why we're considered to be a great Colocation, VPS and Cloud Server hosting company. All our servers are housed in state-of-the-art data centre facilities offering ISO Security [...]

Our Refund Policy

Our Refund Policy The below document explains our refund policy and how you can obtain it in the event you are not satisfied with our services. Please contact us before you request a refund though, we are always willing to do whatever it takes to keep you as our respected client. VpsCity reserves the right to cancel the account at any [...]

Our SLA Policy

1. Parties This Service Level Agreement (hereinafter referred to as the ‘SLA’) is an agreement entered into between: Globicom Limited t/a VpsCity , a New Zealand registered Limited Company No. 1898224 and the Client of VpsCity, hereinafter referred to as the ‘User’. 2. Overview 2.1 Background and purpose of the Service [...]

Payment Methods

Our Payment Method Vpscity offers several different convenient payment methods: Paypal or Credit Card Visa, MasterCard, American Express, cards are accepted. Please note the following transaction fees will apply: 3.5% + $0.45 NZD transaction fee on New Zealand transactions. 4.5% + $0.45 NZD transaction fee on International [...]

Privacy Statement

Our Privacy Policy VpsCity has created this privacy statement in order to demonstrate our commitment to the privacy of our customers and users of our products, consulting services, online services, websites, cloud infrustructure, vps servers and web services. This Privacy Policy governs the manner in which VpsCity uses, maintains and [...]

Terms Of Service

Terminology Terms used throughout these and other legal policies set forth by VpsCity may also be known as, but not limited to, "We", "Us", "Our", "VpsCity". The Account holder may also be herein known as, but not limited to, "You", "Your", "Client" and "Site Owner". Supporting Policies This "Terms of Service" [...]

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