Network Status Information | VpsCity

Network Issues

Open Network Issues 0

Scheduled Issues 0

Resolved Issues 0

Resolved Issue	Priority	Time Frame	Affecting	Status
Data Centre Issue - Grafton	Critical	14/08/2020 8:55:00 PM - 15/08/2020 1:21:49 AM	Hypervisors	Resolved
Detailed Information Description: We are currently experiencing an issue in our Grafton data centre. Time Frame: 14/08/2020 20:50 - 14/08/2020 22:00 NZDT Impact: Engineers are investigating an outage in our Grafton data centre - updates to follow. Other: We apologise for the inconvenience caused. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first) Saturday, August 15, 2020 at 01:20:56 AM All issues have now been resolved so we will close this incedent. Friday, August 14, 2020 at 10:13:15 PM All servers are back online now. We had a SAN LUN go offline and had to reboot some hypervisors. Friday, August 14, 2020 at 09:04:00 PM We have identified an issue on some of our hypervisors in the Grafton datacentre. We are currently migrating the affected servers to other nodes....
DDoS Attack	High	25/06/2020 3:51:00 PM - 30/06/2020 10:03:52 PM	vpshost6.qst.vpscity.co.nz	Resolved
Detailed Information Description: DDoS Attack Time Frame: 25/06/2020 15:51 - 25/06/2020 16:15 Impact: We are currently experiencing a DDoS attack affecting multiple services on our network. We are in the process of blocking the attack at our upstream providers. All services should return shortly. Other: We apologise for the inconvenience caused. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first) Thursday, June 25, 2020 at 04:20:00 PM vpshost6.qst.vpscity.co.nz is back online. All our services are running as normal again.
VPS Node Crash - QST	Critical	27/05/2020 6:50:00 PM - 27/05/2020 7:40:00 PM	vpshost-hv2.qst	Resolved
Detailed Information Description: We are currently experiencing an issue with one of our cloud host Node in Queen Street data centre. Time Frame: 27/05/2020 18:50 - 27/05/2020 19:40 Impact: Some clients with VPS servers on vpshost-hv2.qst are experiencing issues connecting to their servers as one of our nodes has crashed. Our engineers are working on fixing the problem and restoring services. Other: We apologise for the inconvenience caused. Update: None Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first) Wednesday, May 27, 2020 at 08:45:04 PM The affected node has been restored and all servers are back online
Hypervisor Failure in Queen St DC	High	26/05/2020 11:00:00 AM - 26/05/2020 11:15:00 AM	cloudhost-hv2.qst.vpscity.co.nz	Resolved
Detailed Information Description: We are currently experiencing an issue with one of our hypervisors in the Queen St data centre. Time Frame: 26/05/2020 11:00 - 26/05/2020 11:15 Impact: Some clients with cloud servers are experiencing issues connecting to their servers as one of our hypervisors stop responding. Our engineers are working on fixing the problem and restoring services. Other: We apologise for the inconvenience caused. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first) Tuesday, May 26, 2020 at 11:20:00 AM cloudhost-hv2.qst.vpscity.co.nz is back online. All servers are running as normal again.
Problematic Switch - GRF	Critical	20/05/2020 5:50:00 PM - 21/05/2020 4:37:00 AM	Bare metal servers and some Cloud Servers in our Grafton DC	Resolved
Detailed Information Description: We are currently experiencing micro outages due to a problematic switch in our NZ Grafton datacentre. Time Frame: 20/05/2020 17:50 - Ongoing Impact: Some clients with Bare Metal Servers, Colocation and some Cloud Servers are experiencing micro outages. Other: We apologise for the inconvenience caused. Update: None. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first) Friday, May 22, 2020 at 10:50:39 AM As at Thursday, May 21, 2020 at 05:20 AM the issue with the problamatic switch has been rectified and all servers are back online. Thursday, May 21, 2020 at 04:37:38 AM We have managed to rectify the issue with the problamatic switch and have successfully rebooted the affected hypervisors in our Grafton DC. All services are back online. Wednesday, May 20, 2020 at 10:31:40 PM The affected switch has caused some problems on some of our cloud server hypervisors. We urgently need to restart the affected hypervisors in order to rectify the issue. Some cloud server may be affected for a short period of time while the hypervisors are restarted.
Hypervisor Failure in Grafton DC	High	23/03/2020 12:50:00 PM - 23/03/2020 1:20:00 PM	vpshost-hv1.grf.vpscity.co.nz	Resolved
Detailed Information Description: We are currently experiencing an issue with one of our hypervisors in the Grafton data centre. Time Frame: 23/03/2020 12:50 - 23/03/2020 13:20 Impact: Some clients with vps servers are experiencing issues connecting to their servers as one of our hypervisors stop responding. Our engineers are working on fixing the problem and restoring services. Other: We apologise for the inconvenience caused. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first) Monday, March 23, 2020 at 01:20:41 PM vpshost-hv1.grf.vpscity.co.nz is back online. All VPS servers are running as normal again.
Network Issue with Upstream Provider	Critical	12/02/2020 10:09:00 AM - 13/02/2020 8:38:55 AM	Network / Broadband	Resolved
Detailed Information Description: We are currently experiencing an unplanned network outage in the Waikato and Bay of Plenty regions. Time Frame: 12/02/2020 10:05 - 12/02/2020 10:40 Impact: Broadband and network services in the Waikato and Bay of Plenty regions. Other: Engineers are investigating. We apologise for the inconvenience caused. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first) Wednesday, February 12, 2020 at 10:49:41 AM All connectivity has been restored. Our upstream provider dropped a line card on their Hamilton routers causing a loss of connectivity in the Central North Island area.
Network Issue - HMT DC	Critical	05/02/2020 11:24:00 AM - 05/02/2020 2:40:00 PM	Hamilton Data Centre	Resolved
Detailed Information Description: We are currently experiencing Network Issues affecting services hosted in our Hamilton DC. Time Frame: 05/02/2020 11:24 - 05/02/2020 02:40 Impact: We currently have a network outage in our Hamilton Data Centre. Our engineers are actively working to resolve the issues. Other: We apologise for the inconvenience caused. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first) Wednesday, February 5, 2020 at 02:40:58 PM All connectivity has been restored.
Network Issue - HMT DC	Critical	28/01/2020 8:57:00 PM - 28/01/2020 9:27:00 PM	Hamilton Data Centre	Resolved
Detailed Information Description: We are currently experiencing Network Issues affecting services hosted in our Hamilton DC. Time Frame: 28/01/2020 20:50 - 28/01/2020 21:27 Impact: We currently have a network outage in our Hamilton Data Centre. Our engineers are actively working to resolve the issues. Other: We apologise for the inconvenience caused. Update: All services have been restored. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us)
Cloud Host Node Failure in Queen Street DC	Critical	28/02/2019 9:41:00 AM - 28/02/2019 9:54:00 AM	cp.vpscity.co.nz	Resolved
Detailed Information Description: We are currently experiencing an issue with one of our cloud host Node in Queen Street data centre. Time Frame: 28/02/2019 09:41 - 28/02/2019 09:54 Impact: Some clients with cloud servers are experiencing issues connecting to their servers as one of our nodes has crashed. Our engineers are working on fixing the problem and restoring services. Other: We apologise for the inconvenience caused. Update: All services have been restored now. Our engineers have fixed the issue and all services are now operational. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us)

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