Network Issues
| Resolved Issue | Priority | Time Frame | Affecting | Status | ||||||||||||||||||||||||||||||
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| Cloud Server Node HMT | Critical | 27/09/2021 3:15:00 PM - 27/09/2021 2:35:00 PM | hv8-hmt.vpscity.co.nz | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing an issue on one of our cloud server nodes in Hamilton which urgently requires us to migrate all servers away from it. Time Frame: 27/09/2021 14:15 - Present Impact: Impacted servers on this node will go offline for about 2-5 minutes while we migrate them onto another node. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first)Tuesday, September 28, 2021 at 03:46:48 AM All VMs have been migrated to other nodes and the affected Hypervisor has been fixed. |
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| Emergency Maintenance Core/Edge Routers | Critical | 17/09/2021 1:00:00 AM - 17/09/2021 2:30:00 AM | Core/Edge Routers | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are required to perform a security update on our core and edge routes to address a vulnerability that has recently been discovered. Time Frame: 17/10/2021 01:00 - 17/10/2021 03:00 NZST Impact: There may intermittent connectivity while our secondary routers take over primary operation. Other: We appreciate your patience, and we apologise for the inconvenience caused. Update: All routers have been updated successfully. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) |
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| Connectivity Issues | Critical | 27/08/2021 3:20:00 PM - 29/08/2021 3:12:30 PM | Network | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing intermittent connectivity. Time Frame: 27/08/2021 15:20 - Present Impact: Clients with web hosting, cloud and vps servers are experiencing intermittent network issues. Our engineers are actively investigating to resolve the issues. Other: We apologise for the inconvenience caused. Important Updates (Latest appear first)Friday, August 27, 2021 at 07:08:17 PM Degraded primary path issue has been resolved and restored into service. Friday, August 27, 2021 at 04:11:34 PM Our primary L1 path provider has confirmed a fibre cut event, which unfortunately did not hard-down the interface and caused instability. All traffic has been moved to alternate transport and services have been restored. Our team is monitoring confirm stability. At this point, if you are still offline as a result of this incident, please reboot your router, then contact our support team if not connected.
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| Clouddrive Maintenance | Medium | 15/07/2021 10:00:00 PM - 16/07/2021 2:00:00 AM | QST Clouddrives | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: Due to infrastructure upgrades & changes, some of our CloudDrives will go offline for approximately one hour during the outage window. Time Frame: 5/07/2021 22:00 - 16/07/2021 02:00 Impact: This outage only affects specific clients. If you have received this message, one or more of your services may be affected. Other: We apologise for inconvenience caused. Update: None at this time Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) |
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| Intermittent network connectivity | Critical | 30/04/2021 8:30:00 AM - 01/05/2021 5:59:43 PM | Web Hosting, Cloud and VPS Servers | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing intermittent Network Issues affecting some clients with web hosting, cloud and vps servers. Time Frame: 30/04/2021 08:30 - Present Impact: Clients with web hosting, cloud and vps servers are experiencing intermittent network issues. Our engineers are actively investigating to resolve the issues. Other: We apologise for the inconvenience caused. Important Updates (Latest appear first)Saturday, May 1, 2021 at 05:59:34 PM All peering is back to normal now and issues have been resolved. Friday, April 30, 2021 at 09:49:18 AM We have disabled the problematic link until we have a permanent fix. All connectivity has been restored. Friday, April 30, 2021 at 08:30:00 AM We are experiencing peering issues with one of our upstream providers causing some external networks to loose connectivity to VpsCity. |
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| Planned Outage / Scheduled Maintenance | High | 28/04/2021 10:00:00 PM - 29/04/2021 5:46:10 PM | Dedicated Servers in Grafton DC | Resolved | ||||||||||||||||||||||||||||||
Detailed Information
Important Updates (Latest appear first)Thursday, April 29, 2021 at 05:45:05 PM All updates have been completed and all affected services are back online. |
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| Network Connectivity Lost in Hamilton | Critical | 15/04/2021 7:20:00 PM - 19/04/2021 5:00:05 PM | Hamilton Datacenter | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing intermittent Network Issues affecting all our clients. Time Frame: 23/11/2020 13:40 - Present Impact: All our clients are experiencing intermittent network issues. Our engineers are actively investigating to resolve the issues. Other: We apologise for the inconvenience caused. Important Updates (Latest appear first)Monday, April 19, 2021 at 04:59:17 PM All fibre breakes have now been fixed and services restored. Thursday, April 15, 2021 at 07:43:56 PM Multiple fibre paths to our Hamilton DC have been cut as the result of earth works by a digger near by. Our secondary links have assumed primary role and network connectivity has been restored. |
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| Hypervisor Failure | Critical | 04/12/2020 9:49:00 AM - On Going | VpsHost | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing an issue with one of our hypervisors in the Grafton data centre. Time Frame: 4/12/2020 09:49 - Ongoing Impact: Some clients with VPS servers are experiencing issues connecting to their servers as one of our hypervisors stopped responding. Our engineers are working on fixing the problem and restoring services. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first)Friday, December 4, 2020 at 10:09:53 AM All services have been restored. |
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| Unplanned Outage / Multiple Failures | Critical | 24/11/2020 8:48:00 PM - 25/11/2020 1:26:00 PM | Some Cloud Servers in the GRF cluster | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing an unplanned outage in our Grafton data centre. Time Frame: 24/11/2020 20:41 - Ongoing (NZDT) Impact: Our engineers are working on fixing the problem and restoring services. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first)Tuesday, November 24, 2020 at 11:27:15 PM All servers are back online and faulty SFP has been replaced. Tuesday, November 24, 2020 at 10:31:52 PM We are still booting servers on the GRF cluster and it is taking a bit of time so please bare with us if your server is down it WILL come up as soon as we are able to boot it. Tuesday, November 24, 2020 at 09:15:41 PM We have found a faulty Fibre Channel SFP and are switching over to backup. Some servers require rebooting and we are in the process of doing this. |
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| Network Issue | Critical | 23/11/2020 1:40:00 PM - On Going | Network | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing intermittent Network Issues affecting all our clients. Time Frame: 23/11/2020 13:40 - Present Impact: All our clients are experiencing intermittent network issues. Our engineers are actively investigating to resolve the issues. Other: We apologise for the inconvenience caused. Important Updates (Latest appear first)Monday, November 23, 2020 at 02:42:54 PM This issue has been resolved and network operations are back to normal. |
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