Network Status Information | VpsCity

Network Issues

Open Network Issues 0

Scheduled Issues 0

Resolved Issues 0

Resolved Issue	Priority	Time Frame	Affecting	Status
VPS Node Failure	Critical	16/05/2019 12:30:00 PM - 20/05/2019 1:46:01 AM	VPSHost3 Grafton DC	Resolved
Detailed Information Description: We are currently experiencing an major issue with one of our VPS nodes in our Grafton DC. We are working on migrating the server away from this node and onto a new node. Impact: Some servers on this node may experience intermittent loss of connectivity while we migrate the server away. Other: We apologise for the inconvenience caused. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first) Monday, May 20, 2019 at 10:10:53 AM Our VpsHost3 node has now been replaced with new hardware and is back in production. This does not affect any servers as new servers will be spread over all our nodes. This netwok outage issue will be closed within 24 hours. Thursday, May 16, 2019 at 06:04:08 PM All servers on the affected node have now been migrated to other nodes and are running again. We are in the process of replacing the affected hardware and will recommission VpsHost3 in days to come. This will not affect any servers. Thursday, May 16, 2019 at 05:13:05 PM Almost all servers have been migrated now, just 3 left. Please keep in mind that our VPS Servers are not Highly Available so if a node fails we have to migrate the servers whilst they are offline. All our Cloud Servers are High Available so the time it takes to migrate them is quick and mostly without any downtime. Thursday, May 16, 2019 at 03:48:34 PM We are still busy migrating servers, more than 50% complete now. We expect all servers to be done within an hour from now. Thursday, May 16, 2019 at 02:02:17 PM We are in the process of migrating affected virtual servers onto other nodes, please bear with us as this will take a bit of time to complete. The VpsHost3 node has had a hardware failure that is making it harder to work with.
Node Issue Grafton	Critical	07/05/2019 4:00:00 PM - 07/05/2019 4:36:00 PM	cp.vpscity.co.nz	Resolved
Detailed Information Description: We are currently experiencing an issue with one of our VPS Host Nodes in Grafton data centre. Time Frame: 07/05/2019 16:00 - 16:36 Impact: We are aware of an issue with one of our VPS nodes that will cause service disruptions on certain servers. Our engineers are actively working on the problem and restoring services. Other: We apologise for the inconvenience caused. Update: The node kernel panicked and rebooted and all servers are now back up on that node. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us)
DDoS Attack	Critical	07/05/2019 1:00:00 PM - 07/05/2019 1:10:00 PM	All Services	Resolved
Detailed Information Description: DDoS Attack Time Frame: 07/05/2019 13:00 - 07/05/2019 13:10 Impact: We are currently experiencing a large DDoS attack affecting multiple services on our network. We are in the process of blocking the attack at our upstream providers. All services should return shortly. Other: We appreciate your patience, and we apologise for the inconvenience caused. Update: We have found the source of the DDoS attack and have managed to block them. All services have been restored. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us)
Network Issue	Critical	01/05/2019 4:45:00 PM - 03/05/2019 2:59:00 AM	Issue with Core Router 2	Resolved
Detailed Information Description: We are currently experiencing intermittent Network Issues affecting all our clients. Time Frame: 01/05/2019 16:45 PM - Present Impact: All our clients are experiencing intermittent network issues due to one of our core router failure. Our engineers are actively working to resolve the issues. Other: We apologise for the inconvenience caused. Update 1: We have disabled the faulty router and are working with the vendors to fix the issue. There is no service disruption or impact as we have multiple core routers that are sharing the load. Update 2: We seem to be experiencing a similar issue again at 15:17. All services are back up. Our engineers are closely monitoring the network. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us)
Zimbra Servers - Emergency Update	Critical	29/04/2019 12:30:00 PM - 30/04/2019 1:13:37 AM	Zimbra Email	Resolved
Detailed Information Description: An emergency update is required to address a security vulnerability identified on Zimbra Servers. Time Frame: 29/04/2019 12:30 PM - 29/04/2019 01:00 PM Impact: All clients with Zimbra Email Services. Other: We apologise for the inconvenience caused. Contact: If you have any issues or concerns about this, or have any queries about the service downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us)
VPS Host Node Failure Queen ST DC	Critical	12/04/2019 8:29:00 AM - 13/04/2019 7:43:37 AM	vpshost2-qst.vpscity.co.nz	Resolved
Detailed Information Description: We are currently experiencing an issue with one of our vps host Node in Queen Street data centre. Time Frame: 12/04/2019 08:00 - current Impact: Some clients with vps servers are experiencing issues connecting to their servers as one of our nodes has crashed. Our engineers are working on fixing the problem and restoring services. Other: We apologise for the inconvenience caused. Update: Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us)
Node Failure Grafton	Critical	08/04/2019 12:42:00 PM - 08/04/2019 1:00:00 PM	cp.vpscity.co.nz	Resolved
Detailed Information Description: We are currently experiencing a node failure in our Grafton data centre. Time Frame: 08/04/2019 12:42 - 08/04/2019 13:00 Impact: Some clients are experiencing downtime as one of our nodes has crashed. Our engineers are working on fixing the problem and restoring services. Other: We apologise for the inconvenience caused. Update: All services have been restored now. Our engineers have fixed the issue and all services are now operational. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us)
Scheduled Firmware Upgrade Core/Edge Routers	Critical	04/04/2019 11:00:00 PM - 05/04/2019 2:30:27 PM	Core/Edge Routers	Resolved
Detailed Information Description: We are required to perform firmware upgrades on our core and edge routers in our Queen St data centre. Time Frame: 04/04/2019 23:00 - 04/04/2019 23:15 NZST Impact: There may be intermittent connectivity for 30 seconds while our secondary routers take over primary operation. We do not expect any downtime. Other: We appreciate your patience, and we apologise for the inconvenience caused. Update: None. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us)
Network Issue	Critical	29/03/2019 1:17:00 AM - 01/04/2019 10:30:12 AM	cp.qst.vpscity.co.nz	Resolved
Detailed Information Description: We are currently experiencing Network Issues affecting all our clients. Time Frame: 29/03/2019 1:17 AM - 29/03/2019 3:45 AM NZDT Impact: All our clients are experiencing network issues currently. Our engineers are actively working to resolve the issues. Other: We apologise for the inconvenience caused. Update 1: We had a network switch failure in our queen street data centre. We have replaced it and services are now busy recovering. Update 2: All services have now been restored and we are monitoring the network. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us)
Scheduled Maintenance QST DC	Critical	23/03/2019 8:00:00 PM - 24/03/2019 3:00:00 AM	Dedicated servers in Queen Street Data Centre	Resolved
Detailed Information Description: We are relocating some of our dedicated servers from the Queen Street Data Centre to our Grafton Road Data Centre and as such some of our dedicated servers will go offline during the outage window. Timeframe: 13/03/2019 21:00 - 14/03/2019 3:00 NZDT Timeframe: 23/03/2019 20:00 - 24/03/2019 3:00 NZDT Impact: This only affects a few of our clients that have dedicated/bare metal servers in our Queen Street facility as we are migrating a few dedicated machines to the facility in Grafton Road. Other: This will only affect a few of our clients with dedicated services in our Queen Street Data Centre. Update 1: Migration in progress, schedule has been extended to 3AM - apologies for any inconvenience. Update 2: Phase1 has completed, we have relocated the dedicated servers to Grafton Data Centre. We will continue to phase2 on 23/03/2019 from 8 PM - 2 AM (This will not affect the client's servers we have already moved). Update 3: We have finished relocating servers and Phase2 has completed. Contact: If you have any issues or concerns about this schedule, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact)

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