Network Issues
| Resolved Issue | Priority | Time Frame | Affecting | Status | ||||||||||||||||||||||||||||||
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| Clouddrive Maintenance | Medium | 15/07/2021 10:00:00 PM - 16/07/2021 2:00:00 AM | QST Clouddrives | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: Due to infrastructure upgrades & changes, some of our CloudDrives will go offline for approximately one hour during the outage window. Time Frame: 5/07/2021 22:00 - 16/07/2021 02:00 Impact: This outage only affects specific clients. If you have received this message, one or more of your services may be affected. Other: We apologise for inconvenience caused. Update: None at this time Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) |
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| Intermittent network connectivity | Critical | 30/04/2021 8:30:00 AM - 01/05/2021 5:59:43 PM | Web Hosting, Cloud and VPS Servers | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing intermittent Network Issues affecting some clients with web hosting, cloud and vps servers. Time Frame: 30/04/2021 08:30 - Present Impact: Clients with web hosting, cloud and vps servers are experiencing intermittent network issues. Our engineers are actively investigating to resolve the issues. Other: We apologise for the inconvenience caused. Important Updates (Latest appear first)Saturday, May 1, 2021 at 05:59:34 PM All peering is back to normal now and issues have been resolved. Friday, April 30, 2021 at 09:49:18 AM We have disabled the problematic link until we have a permanent fix. All connectivity has been restored. Friday, April 30, 2021 at 08:30:00 AM We are experiencing peering issues with one of our upstream providers causing some external networks to loose connectivity to VpsCity. |
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| Planned Outage / Scheduled Maintenance | High | 28/04/2021 10:00:00 PM - 29/04/2021 5:46:10 PM | Dedicated Servers in Grafton DC | Resolved | ||||||||||||||||||||||||||||||
Detailed Information
Important Updates (Latest appear first)Thursday, April 29, 2021 at 05:45:05 PM All updates have been completed and all affected services are back online. |
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| Network Connectivity Lost in Hamilton | Critical | 15/04/2021 7:20:00 PM - 19/04/2021 5:00:05 PM | Hamilton Datacenter | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing intermittent Network Issues affecting all our clients. Time Frame: 23/11/2020 13:40 - Present Impact: All our clients are experiencing intermittent network issues. Our engineers are actively investigating to resolve the issues. Other: We apologise for the inconvenience caused. Important Updates (Latest appear first)Monday, April 19, 2021 at 04:59:17 PM All fibre breakes have now been fixed and services restored. Thursday, April 15, 2021 at 07:43:56 PM Multiple fibre paths to our Hamilton DC have been cut as the result of earth works by a digger near by. Our secondary links have assumed primary role and network connectivity has been restored. |
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| Hypervisor Failure | Critical | 04/12/2020 9:49:00 AM - On Going | VpsHost | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing an issue with one of our hypervisors in the Grafton data centre. Time Frame: 4/12/2020 09:49 - Ongoing Impact: Some clients with VPS servers are experiencing issues connecting to their servers as one of our hypervisors stopped responding. Our engineers are working on fixing the problem and restoring services. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first)Friday, December 4, 2020 at 10:09:53 AM All services have been restored. |
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| Unplanned Outage / Multiple Failures | Critical | 24/11/2020 8:48:00 PM - 25/11/2020 1:26:00 PM | Some Cloud Servers in the GRF cluster | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing an unplanned outage in our Grafton data centre. Time Frame: 24/11/2020 20:41 - Ongoing (NZDT) Impact: Our engineers are working on fixing the problem and restoring services. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first)Tuesday, November 24, 2020 at 11:27:15 PM All servers are back online and faulty SFP has been replaced. Tuesday, November 24, 2020 at 10:31:52 PM We are still booting servers on the GRF cluster and it is taking a bit of time so please bare with us if your server is down it WILL come up as soon as we are able to boot it. Tuesday, November 24, 2020 at 09:15:41 PM We have found a faulty Fibre Channel SFP and are switching over to backup. Some servers require rebooting and we are in the process of doing this. |
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| Network Issue | Critical | 23/11/2020 1:40:00 PM - On Going | Network | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing intermittent Network Issues affecting all our clients. Time Frame: 23/11/2020 13:40 - Present Impact: All our clients are experiencing intermittent network issues. Our engineers are actively investigating to resolve the issues. Other: We apologise for the inconvenience caused. Important Updates (Latest appear first)Monday, November 23, 2020 at 02:42:54 PM This issue has been resolved and network operations are back to normal. |
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| Planned Outage / Scheduled Maintenance | Critical | 04/11/2020 9:00:00 PM - 05/11/2020 5:19:43 AM | Dedicated / Colo Servers in Grafton DC | Resolved | ||||||||||||||||||||||||||||||
Detailed Information
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| Planned Outage / Scheduled Maintenance | Critical | 01/11/2020 9:00:00 PM - 03/11/2020 2:59:14 AM | Dedicated / Colo Servers in Grafton DC | Resolved | ||||||||||||||||||||||||||||||
Detailed Information
Important Updates (Latest appear first)Monday, November 2, 2020 at 03:48:31 AM All upgrades for this outage window have been completed successfully without incident. |
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| Unplanned Outage / CloudHost Cluster Failure | Critical | 28/10/2020 10:07:00 PM - 01/11/2020 1:06:49 PM | Hypervisor cluster GRF | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing an issue with one of our cloud host Nodes in our Grafton data centre. Time Frame: 28/10/2020 21:41 - 29/10/2020 00:57 (NZDT) Impact: Some clients with cloud servers are experiencing issues connecting to their servers as one of our nodes has crashed. Our engineers are working on fixing the problem and restoring services. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first)Thursday, October 29, 2020 at 01:15:30 AM All servers are up and running optimal now. Thursday, October 29, 2020 at 12:51:55 AM We still have one hypervisor still rebooting and ETA is about 10 min. Thursday, October 29, 2020 at 12:48:05 AM The problem affected one of our clusters comprising of 9 hypervisors. We have resolved the issue and are just in the process of checking all servers to make sure they are at optimal performance. |
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