Network Issues
| Resolved Issue | Priority | Time Frame | Affecting | Status | ||||||||||||||||||||||||||||||
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| Node Issue Grafton | High | 16/10/2020 12:02:00 PM - 18/10/2020 8:07:14 AM | vpshost-hv2.grf | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing an issue with one of our VPS Host Nodes in Grafton data centre - vpshost-hv2.grf Time Frame: 16/10/2020 12:02 - Present Impact: We are aware of an issue with one of our VPS nodes that will cause service disruptions on certain servers. Our engineers are actively working on the problem and restoring services. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) |
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| Routing Problems | Critical | 21/09/2020 9:15:00 AM - 21/09/2020 10:36:39 PM | All Services in NZ | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are experiencing a BGP routing loop causing routing problems on our network. Time Frame: 21/09/2020 09:15 - 21/09/2020 09:35 Impact: All services on the VpsCity network are experencing outages. We are aware of this and our engineers are working on tracking down the cause and resolving it. Other: This is affecting all clients on our New Zealand network. Important Updates (Latest appear first)Monday, September 21, 2020 at 09:49:02 AM We have cleared the BGP routing loop on our routers which has restored connectivity to all services. We apologize for the inconvenience caused during this time. |
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| NZ Core Router failure | High | 18/09/2020 1:00:00 PM - 21/09/2020 9:40:49 AM | Core Router Failure Affecting All Services in NZ | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing failure on one of our core routers in our 220 Queen St datacenter. This is affecting all services in New Zealand. Time Frame: 18/09/2020 13:00PM - 18/09/2020 16:20PM Impact: All clients services in NZ are currently experiencing downtime due to a core router failure. Our engineers onsite and actively investigating the problem, all services should be up shortly. Other: We apologise for the inconvenience caused. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first)Sunday, September 20, 2020 at 04:00:22 AM The faulty router had a firmware bug that caused the problems and we have now updated it and returned it back into service. Friday, September 18, 2020 at 05:13:59 PM We have failed over to our backup router until we replace/repair the faulty router. There will be no further downtime. Friday, September 18, 2020 at 04:20:00 PM Our backup routers have come online and all services are back online. |
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| Planned Outage / Scheduled Maintenance | Critical | 02/09/2020 6:00:00 PM - 03/09/2020 2:27:58 PM | UFF Broadband (Hamilton) | Resolved | ||||||||||||||||||||||||||||||
Detailed Information
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| Ongoing DDoS attacks | High | 01/09/2020 8:50:00 AM - 08/09/2020 2:27:52 PM | N/A | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing intermittent Network Issues affecting all our clients. Time Frame: 01/09/2020 08:50 - Current Impact: Some clients are experiencing intermittent national connectivity to and from their servers. Our engineers are actively working on this to regain full connectivity to affected clients. Please check back here for updates. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first)Thursday, September 3, 2020 at 02:31:08 PM We are still seeing several DDoS attacks daily and are mitigating them. This should not be affecting services and we are just informing clients of the ongoing situation. Tuesday, September 1, 2020 at 06:16:53 PM We are seeing several large DDoS attacks on our network that we are mitigating, please bare with us.... Tuesday, September 1, 2020 at 10:40:55 AM The network is now stable while engineers are working to completely resolve the problem and restore optimal performance. |
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| Planned Outage / Scheduled Maintenance | Medium | 26/08/2020 9:00:00 PM - 27/08/2020 3:44:25 PM | Misc services in Queen St DC | Resolved | ||||||||||||||||||||||||||||||
Detailed Information
Important Updates (Latest appear first)Thursday, August 27, 2020 at 03:44:05 PM All upgrades are now complete. |
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| Planned Outage / Scheduled Maintenance | Medium | 20/08/2020 9:00:00 PM - 25/08/2020 1:17:07 PM | Misc services in Queen St DC | Resolved | ||||||||||||||||||||||||||||||
Detailed Information
Important Updates (Latest appear first)Friday, August 21, 2020 at 04:14:34 AM All work has been completed and we are now just monitoring for 24 hours... |
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| Data Centre Issue - Grafton | Critical | 14/08/2020 8:55:00 PM - 15/08/2020 1:21:49 AM | Hypervisors | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing an issue in our Grafton data centre. Time Frame: 14/08/2020 20:50 - 14/08/2020 22:00 NZDT Impact: Engineers are investigating an outage in our Grafton data centre - updates to follow. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first)Saturday, August 15, 2020 at 01:20:56 AM All issues have now been resolved so we will close this incedent. Friday, August 14, 2020 at 10:13:15 PM All servers are back online now. We had a SAN LUN go offline and had to reboot some hypervisors. Friday, August 14, 2020 at 09:04:00 PM We have identified an issue on some of our hypervisors in the Grafton datacentre. We are currently migrating the affected servers to other nodes.... |
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| DDoS Attack | High | 25/06/2020 3:51:00 PM - 30/06/2020 10:03:52 PM | vpshost6.qst.vpscity.co.nz | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: DDoS Attack Time Frame: 25/06/2020 15:51 - 25/06/2020 16:15 Impact: We are currently experiencing a DDoS attack affecting multiple services on our network. We are in the process of blocking the attack at our upstream providers. All services should return shortly. Contact: If you have any issues or concerns about this, or have any queries about the network downtime, please contact us as per our Contact Us page (https://vpscity.co.nz/contact-us) Important Updates (Latest appear first)Thursday, June 25, 2020 at 04:20:00 PM vpshost6.qst.vpscity.co.nz is back online. All our services are running as normal again. |
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| VPS Node Crash - QST | Critical | 27/05/2020 6:50:00 PM - 27/05/2020 7:40:00 PM | vpshost-hv2.qst | Resolved | ||||||||||||||||||||||||||||||
Detailed InformationDescription: We are currently experiencing an issue with one of our cloud host Node in Queen Street data centre. Time Frame: 27/05/2020 18:50 - 27/05/2020 19:40 Impact: Some clients with VPS servers on vpshost-hv2.qst are experiencing issues connecting to their servers as one of our nodes has crashed. Our engineers are working on fixing the problem and restoring services. Update: None Important Updates (Latest appear first)Wednesday, May 27, 2020 at 08:45:04 PM The affected node has been restored and all servers are back online |
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