Our Knowledgebase

How can I prevent my site from being hacked?

Typically, most sites are hacked because of poor passwords, older and exploitable software, or world-writeable permissions (777). Make your password hard for other people to guess and hard for a brute force attack to succeed. Passwords should be at least eight characters containing lower-case letter, upper-case letter, number and [...]

How do I upgrade my web hosting plan or VPS?

Upgrading is made very easy with the system we have set up. To upgrade your account to another package or even downgrade for that matter, all you must do is login to our client portal and follow the instructions below: Login to the Client Area. Click on Products > Manage. Click on Product Management Actions > Resize. Choose [...]

How is my service monitored?

VpsCity maintains internal and external monitoring systems for every server in our Data Centers. The servers are checked at short intervals via various network monitoring software. VpsCity monitors uptime as well as individual features and services running on each server. VpsCity staff is notified via alarms, email, screen popups, [...]

How to cancel your web hosting plan

You can cancel your service from within your Client Area Control Panel. Login to our client portal Click "Products" in the left menu and then "Manage" icon in the products table list. Click "View Details" next to the service that you wish to cancel. Click the "Products Management" tab and then "Request Cancellation" button. [...]

What does File Permissions "chmod" mean?

To chmod a file means to set certain permissions. By default, all files uploaded to the server automatically have permissions set to 644. The setting 644 is relatively safe, as it provides "Read" and "Write" access to the owner, while limiting the rest of the public to "Read Only" access. Few of the most common chmod commands are [...]

What is an A Record

"A" records (also known as host records) are the central records of DNS. These records link a domain, or subdomain, to an IP address. An A record tells a DNS server what specific IP address to map for a host name. It is the most common type of DNS record. An A record is typically used to direct your domain name, for examaple - [...]

What is the cPanel and what can I do with it?

Your cPanel contains most of what you need to manage your site. You can park domains, create subdomains, create email accounts, filter email, forward email, create and manage MySQL databases, create and manage mailing lists, easily install several available scripts for forms, forums, guestbooks, etc., change your contact email address, [...]

What is the Difference between Parked and Addon domains?

Parked Domains are basically an alias domain name to your main domain, it will be pointing to the same webpages as your main domain is pointing to ex. www.domain.com/index.htm and www.parkeddomain.com/index.htm is pointing to the same webpage "index.htm". An addon domain allows you to run a separate web site to your primary domain. [...]

Where to upload my files?

Your html files, and or the files you want to make accessible to the World Wide Web must be uploaded to your account. When you first FTP into your account, you'll be taken to your "Home" directory. Don't confuse this with your "web directory." The home directory is "not" accessible to the World Wide Web; it's a private directory where [...]

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