Support from VpsCity has been great over the last couple of years. Generally a helpful response is received within a few minutes to a few hours. Weekend or night issues can occasionally take a few hours more but have always been successfully resolved. Any issues have always been resolved very quickly without a lot of backward and forward communication and without blaming other providers for the issues. Our previous host (Domainz) would take 3 -5 days and just as often, no response to support enquiries at all.