Probably the most stressful moments for an e-commerce business owner are when the site goes down and the hosting company can't be contacted or is unhelpful. If our site goes down we need it fixed real fast. I've lost count of the hosting companies we've had and the disasters we've had to recover from. VpsCity have ticked all the boxes for us. A knowledgeable person promptly answers the phone, emails. or live chat. The changeover to their server went smoothly, Tarquin actually phoned to make sure I was OK (that's rare for a hosting company) and website speed and reliability is great. I'm feeling more confident than ever that the management of our server is in good hands.